Refund policy

Plum Tack Return's and Refund's Policy

What if my new jods don’t fit?

No worries! We’re happy to help you exchange for a better size.

How to Exchange:

1. Contact us first—you’ll need a return authorisation before sending anything back. This must be done within 30 days of receiving your item.
2. Once you have your return authorisation, send the item back along with a note including:
   • Your contact details
   • The item and size you’d like in exchange
   • Your return authorisation number
3. We’ll do our best to swap it for the correct size, but if we don’t have it in stock, we’ll work with you to find a great alternative.

Conditions for Exchange:

• Items must be unworn, unwashed, and in original condition, with tags remaining attached and in original packaging.
• Items should be folded neatly before returning.
• If an item is not clean (this includes pet hair), a $10 cleaning fee per item may apply, or we may be unable to process the exchange.

Shipping Costs for Exchanges:

• Australian & New Zealand customers – We’ll cover the shipping cost for your first exchange! If you need to exchange more than once per order, shipping fees are:
  • Australia – $8.50 per additional exchange.
  • New Zealand – $12.50 per additional exchange.
• International customers – Standard shipping rates apply for exchanges.

We’re here to help, so if you have any questions, just reach out! 😊

Return Policy

We get it—sometimes things don’t go as planned! Whether there's a fault with your item or you’ve simply changed your mind, we’ve got a return option for you.

Faulty Items

We stand by the quality of our gear. If you receive a faulty item, please contact us within 30 days of receiving your order. Depending on the fault, we may ask you to send the item back or simply provide photos—this is at our discretion.

We cannot offer a refund or replacement until we receive either the item or the requested photos. Refunds will be processed via your original payment method.

Change of Mind Returns

If your item doesn’t fit, the colour isn’t quite what you expected, or you just don’t love it as much as you thought—no worries!

• We happily offer an exchange for a different size (because fit matters!).
• Prefer a store credit? You’ll get the full purchase amount plus an extra 5% to use on something else.
• If you’d rather a refund, we’ll process it via your original payment method.

To be eligible:

• Contact us within 30 days of receiving your order.
• Ship the item back within 7 days of organising your return.
• Items must be unworn, unwashed, in original condition, and tags must remain attached.

A Note on Condition

For hygiene reasons and fairness to all customers, returned items must be clean. If your item is returned with pet hair, dirt, or makeup:

• A $10 cleaning fee per item may apply.
• If the item cannot be cleaned/restored, we will be unable to process your return.

We're here to help—if you have any questions about your return, just reach out! 😊